Unless otherwise authorized in advance by SA, and such authorization may be given in SA’s sole discretion, Reseller agrees to provide SA notice in writing of any nonconforming or defective SA Merchandise within thirty (15) business days from Reseller’s receipt of the nonconforming or defective SA Merchandise. Failure to notify SA of such nonconforming or defective SA Merchandise within the time allotted herein will be deemed an acceptance of the SA Merchandise and a waiver of Reseller’s rights to reject them. SA has the right to refuse or deny any refund, in whole or in part, if any of the SA Merchandise are lost or damaged or is otherwise defective through no fault of SA. Reseller’s sole remedy for breach of this agreement or otherwise, is for either SA to replace the nonconforming or defective SA Merchandise(s) or for SA to issue a refund of the nonconforming or defective SA Merchandise(s) upon SA’s receipt of the nonconforming or defective SA Merchandise.
Reseller may not return any Merchandise after it has been decorated, modified with embroidery, or otherwise altered.
Before returning any Merchandise to SA, you must obtain prior authorization from SA. Merchandise may not be returned without first obtaining authorization from SA. If you have an assigned SA Sales Rep, please contact your representative first. Additionally, if you do not have an assigned representative, you may request authorization by calling the SA customer service department at +1 (888) 702-2451 or emailing firstname.lastname@example.org. The customer service department will reply to your via email or phone within 1-2 business days.